IT Operations Glossary

What is Configuration Item (CI)?

Any component — hardware, software, or service — tracked in a CMDB because it must be managed to deliver an IT service.

Related terms

CMMS (Computerised Maintenance Management System)CSAT (Customer Satisfaction Score)Change Management Compliance CapEx (Capital Expenditure)CAB (Change Advisory Board)

Read more

Knowledge Base for Small Teams: Start Small, Grow Smart

You do not need Confluence to run a knowledge base. Here is how small teams can build a self-service support library without adding overhead.

Read more Article

IT Helpdesk Software Comparison for Indian SMEs (2025)

Compare the top helpdesk software options for Indian SMEs. Features, pricing, and India-specific capabilities side by side.

Read more Article

How to Choose the Right Helpdesk Software for Your Small Business

A practical framework for evaluating and selecting helpdesk software for growing small businesses.

Read more Problem

How to Pass Software License Audits

Microsoft or Adobe audit notice arrived? Here is how to respond without panic.

Read more Problem

How to Stop Duplicate Software Purchases

Same software purchased by different departments? Here is how to eliminate duplicate spending.

Put Configuration Item into practice with workro desk.

Start free — no card needed Back to glossary