Built for the teams that keep operations running
Helpdesk, asset management & inventory — all in one place.
Helpdesk, assets, preventive maintenance, inventory, vendors, AMC, purchases and reports — one login, priced per workspace. No bolt-ons, no per-user games.
Helpdesk & Tickets
One shared inbox for every request.
- Email, QR-scan or public-link intake
- SLA timers on every ticket
- Claim, assign & bulk actions
- Public magic-link tracking
Asset Registry
Every machine, documented.
- Make / model / serial / location
- Criticality A/B/C + warranty alerts
- Assignments with transfer history
- QR labels + CSV / assisted import
Asset Health & History
Know which asset is bleeding money.
- Every ticket on the asset record
- Red / amber / green health scores
- MTBF, MTTR + repair-cost rollups
- Problem assets surface on their own
Preventive Maintenance
Service every machine on time.
- Schedules by calendar or run-hours / meter
- Work orders generated automatically when due
- Checklists, parts used & downtime captured
- Due & overdue reminders — never miss a service
Inventory / Stores
Spares stocked, tax-ready.
- Min / max thresholds + stock-out alerts
- SKU codes, INR unit cost
- Receive & adjust stock
- Linked to vendors & purchases
Vendors
Your suppliers, on record and scored.
- Tax IDs on file
- Quality / price / delivery scorecards
- Linked to assets, parts & POs
- Warranty terms tracked
AMC Contracts
No contract ever lapses.
- Per-asset contracts
- Reminders at 30 / 15 / 7 days — to you + vendor
- One-click renewal
- Flag AMC-covered repairs
Purchase Approvals
Spend approved before it leaves.
- Raise straight from a ticket
- Owner approve / reject / modify
- Thresholds + full audit trail
- PO with tax IDs & SKUs
Reports & Analytics
Owner-grade visibility.
- Top problem assets & spend
- Overdue + department volume
- Depreciation (straight-line / reducing-balance)
- One-click CSV exports
Knowledge Base
Deflect the repeat questions.
- Self-service articles
- Fast search
- Suggested when staff submit a request
Also included — audit log · roles (Owner / Admin) · custom branding · storage quotas · multi-language · privacy-first.
From request to renewal, one closed loop.
Every request becomes a permanent record on the asset it affects — so your registry turns into an early-warning system, not just a list.
Chiller · M-0042
Operating Theatre · Criticality A
Health
Red
MTBF
18 days
Repair cost
₹84,000
3 tickets in the last 30 days · last service 12 days ago
RAISE A REQUEST
Staff report a problem by email, QR scan on the machine, or a public link — in their own language. It’s auto-tagged to the right asset and location.
CLAIM & ASSIGN
Your team picks up requests from one shared inbox. SLA timers start automatically, and overdue jobs escalate before they’re forgotten.
RESOLVE & RECORD
Every fix, part used and vendor visit is written to that asset’s permanent service history — no more lost WhatsApp threads or paper logs.
HEALTH & INSIGHT
Health scores update from repair cost and how often a machine fails. MTBF and MTTR are calculated for you, so the problem assets surface on their own.
AMC & RENEWAL
Contracts are tracked per asset. Reminders fire at 30 / 15 / 7 days — to you and your vendor — so a warranty or AMC never lapses by accident.
Asset management software a spreadsheet can’t match.
Generic helpdesks close tickets and forget them. workro desk keeps the history on the asset — so you see cost, failures and contracts in one place.
Helpdesk software made for non-technical ops teams.
No IT department required. If you run equipment, you can run workro desk.
Hospitals & hotels
Front-desk and housekeeping staff scan a QR or send an email; the AC, lift or generator request lands in one inbox, tagged to the exact unit. SLA timers keep guest- and patient-facing fixes on time, and every repair stays on the asset’s record for the next audit.
Plants & facilities
Shop-floor operators raise breakdowns the moment they happen. Health scores rank machines by failure rate and repair cost, AMC reminders stop contracts lapsing, and purchase approvals keep spare-part spend under the owner’s control.
Bring your equipment.
We build the history.
Your team just knows what’s failing.
Maintenance infrastructure for operations teams everywhere. One login, every module.
For ops & maintenance teams
The workro desk platform
Helpdesk, assets, health scores, preventive maintenance, inventory, vendors, AMC, purchases and reports — built in, not bolted on. One workspace for your whole operation.
Per-workspace pricing · tax & SKU ready · multi-language · privacy-first
For the whole floor
Raise a request anywhere
Anyone on site can report a problem in seconds — in their own language — and it lands in one inbox, tagged to the right machine.
Integrates with SAP, email & the systems you already run.
Your ERP stays the system of record. workro desk reads from it — one-way and owner-approved — so spares, stock, suppliers and assets flow in without double entry, and without ever overwriting what your team typed.
SAP Business One
Your ERP, read safely.
- Pull items, stock, suppliers & fixed assets
- One-way & read-only — never overwrites your data
- Review and approve every change before it commits
- On-prem agent for firewalled SAP B1
Email-to-ticket
Every email becomes a ticket.
- Forward to your inbound address
- Auto-creates and threads tickets
- Keep using the support inbox you already have
More connectors on the way.
We're building toward the tools Indian ops teams already run — tell us what you need next. Building something custom? The API is available on Business.
Pricing that scales with your assets.
No per-user games — every feature is included on every paid plan. You only pay for the assets you track. Start free — no credit card — and export everything to CSV if you leave.
Free
A taste of the helpdesk — free forever. 1 admin, up to 10 assets.
No card required
- Shared inbox & ticketing
- Email-to-ticket inbound
- Public submit URL + QR
- Basic SLA timers
- Up to 10 assets
- Community support
Starter
Every feature included. Sized for up to 150 assets.
Billed yearly — 2 months free
- Everything in Free
- Up to 150 assets
- Unlimited admins — no per-user fees
- Every feature included
- Preventive maintenance & work orders
- AI ticket assist + knowledge search
- CSV / Tally / SAP import
- Owner analytics, reports & exports
- Email support
Pro
Everything in Starter with 5× the asset headroom — up to 750.
Billed yearly — 2 months free
- Everything in Starter
- Up to 750 assets — 5× the headroom
- 12 GB document storage
- Priority email + chat support
Business
Unlimited assets, SSO, on-prem. For larger or regulated orgs.
Dedicated onboarding
- Everything in Pro
- Unlimited assets
- White-label public pages
- SSO (SAML / OIDC)
- On-premise deployment
- API access
- Dedicated account manager
The fine print, in plain English.
Frequently asked questions about workro desk, pricing, and capabilities.
Yes. The Free plan is free forever, no credit card — sign up, create your workspace, and run your helpdesk with 1 admin and up to 10 assets. Upgrade to Starter or Pro when you need more seats, unlimited assets, document storage and the Pro modules. You can export everything to CSV anytime.
A workspace is an isolated tenant — think of it as one company or one plant. Every workspace has its own tickets, assets, users, and settings. You can belong to multiple workspaces with one login.
Absolutely. Every workspace is isolated with row-level security. All traffic is TLS-encrypted. We never sell your data, never train AI on it, and you can export everything to CSV anytime.
Yes — built in from day one. Tax-ID and SKU fields on vendors and inventory. Depreciation by straight-line or reducing-balance methods. INR formatting on every report.
Yes. SAP Business One sync is built in on the Pro plan — a one-way, read-only pull of items, stock, suppliers and fixed assets that you approve before anything updates, with an on-prem agent option for firewalled SAP. More connectors are on the way; tell us what you run.
Yes. Our Business plan includes on-premise and air-gapped deployment options. Contact us for a custom setup.
We do not hard-throttle you. If you are consistently above limits, we will reach out to help you find the right plan. No surprise bills.
Yes. We love supporting growing SMEs and startups. Contact our team with your details — we are happy to work something out.