IT helpdesk software built for Indian SMEs

One inbox for every IT request: emails, portal submissions and walk-ins all become trackable tickets with an owner, status and full history in one place.

Set response and resolution targets per priority; the clock pauses on resolve, and breaches escalate automatically so nothing quietly slips past your team.

Send to support+yourteam@workro.in and the message opens a ticket on its own, threading every later reply back into the same conversation.

Share a no-login link so staff raise tickets and check progress themselves, cutting the steady stream of status-chasing calls to your helpdesk.

As agents type, relevant articles surface so common fixes get answered fast and the same repeat questions stop reaching your queue.

Every ticket links to the asset it affects, so you can read a machine’s full fault history before you decide how to repair or replace it.