Frequently Asked Questions

Workro Desk is an internal helpdesk platform that combines ticketing, asset management, and inventory tracking in one tool. It is built specifically for Indian SMEs — hospitals, hotels, factories, schools, IT services, and retail companies.

Workro Desk helps you manage IT support tickets, track company assets (laptops, servers, printers), manage inventory with GST compliance, and maintain audit trails. Every ticket joins the asset's permanent service record.

Workro Desk is designed for Indian SMEs with 10-500 employees who need a structured helpdesk without enterprise complexity. It is ideal for IT teams, facilities teams, and operations teams who manage physical equipment.

Unlike generic helpdesks, Workro Desk includes built-in asset management and inventory tracking with GST compliance (HSN codes, INR pricing, GSTIN fields). Every ticket is linked to the asset it affects, creating a complete service history.

Workro Desk is used by hospitals, hotels, manufacturing factories, schools, retail stores, IT service companies, restaurants, real estate companies, and coworking spaces across India.

Workro Desk starts at ₹599 per workspace per month (not per user). All features are included at every tier. Annual billing offers 2 months free. There are no hidden fees, no per-user charges, and no feature gates.

Yes. Workro Desk offers a 14-day free trial with no credit card required. You get full access to all features during the trial. No restrictions, no limitations.

Per-workspace means you pay one flat fee regardless of how many users you add. Add 5 users or 50 users — the price stays the same. This is different from per-user pricing where your bill grows with every new employee.

Yes. Annual billing saves you 2 months (equivalent to ~17% discount). Pay for 10 months, get 12 months of access.

Yes. Upgrade or downgrade anytime. Changes take effect on your next billing cycle. No penalties, no lock-in.

Yes. Workro Desk includes a complete asset registry with assignment history, warranty tracking, AMC management, depreciation calculations, and disposal workflows. Every asset has a permanent record from procurement to disposal.

Yes. Workro Desk tracks inventory with GSTIN, HSN codes, PAN, and INR pricing. You can generate GST-compliant reports and export data for GSTR-3B filing.

Yes. Workro Desk automatically tracks SLA compliance per ticket, escalates when targets are breached, and generates monthly SLA reports. You can define custom SLA targets per priority level.

Yes. Workro Desk supports custom ticket categories, approval workflows for purchase requests, asset disposal approvals, and automated escalation rules.

Yes. Workro Desk provides reports on ticket volume, SLA compliance, asset utilisation, inventory levels, and cost tracking. All reports can be exported as CSV.

Workro Desk is a web application that works on mobile browsers. You can submit tickets, scan asset barcodes, and view reports from your phone without installing an app.

Yes. Workro Desk uses row-level security — each workspace is completely isolated. Data is encrypted at rest (AES-256) and in transit (TLS 1.2+). All user actions are logged in an audit trail.

Workro Desk is hosted on Supabase, which uses AWS infrastructure with data centres in Mumbai, India. Your data stays in India.

Yes. You can export your entire workspace data — tickets, assets, inventory, and audit logs — as CSV files at any time. No vendor lock-in.

Yes. Workro Desk provides a REST API for integrating with your existing systems. The API supports all CRUD operations on tickets, assets, and inventory.

Workro Desk follows GDPR best practices including data encryption, access controls, audit logging, and data export capabilities. For Indian companies, these features also support DPDP Act compliance.

Yes. Workro Desk provides audit trails, access control matrices, asset lifecycle tracking, and incident management workflows that support ISO 27001 compliance requirements.

Yes. Workro Desk includes GSTIN fields on vendor records, HSN codes on inventory items, INR pricing throughout, and GST-compliant export reports for GSTR-3B filing.

Yes. Workro Desk provides data classification support, access control matrices, audit logs, and data export capabilities that help meet DPDP Act requirements.

Yes. Workro Desk provides a complete audit trail of all asset movements, ticket resolutions, vendor interactions, and user actions. Export audit reports in CSV format for auditors.

Sign up for a free trial, create your workspace, invite your team members, import your asset list (optional), and start submitting tickets. Setup takes about 30 minutes.

Basic setup (workspace creation, team invitation, first ticket) takes about 30 minutes. Full setup with asset import and custom categories takes 1-2 hours.

Yes. You can import your asset list from Excel/CSV, bulk-import inventory items, and add vendor records. Workro Desk provides import templates to make this easy.

No. Workro Desk is designed for non-technical users. If you can use email, you can use Workro Desk. No IT background required for basic operations.

Yes. You can invite unlimited team members (admin and agent roles) to your workspace. End-users submit tickets via email or public URL without needing accounts.