Terms of Service

These Terms of Service (the "Terms") govern your access to and use of workro desk (the "Service"), operated by Infinity Automated Solutions Pvt. Ltd. ("we", "us", "our"). Please read them carefully.

1. Acceptance of terms

By creating a workspace or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of an organization, you represent that you are authorised to bind that organization, and "you" refers to that organization. If you do not agree, do not use the Service.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of the information you provide, for keeping your login credentials confidential, and for all activity under your account. Notify us promptly at support@workro.in of any unauthorised use.

3. Your workspace and roles

A workspace belongs to the organization that creates it. The first person to sign up becomes the Owner; the Owner may invite Admins. Owners and Admins are the only account types — end users (for example, employees raising support tickets) submit and track requests without an account. The Owner is responsible for managing teammates, configuring the workspace, and removing users who leave the organization.

4. Plans, fees and billing

During the current early-access period the Service is provided free of charge or under individually agreed pilot arrangements, and paid plans are invoiced directly until self-serve billing is enabled. Where fees apply, they are stated exclusive of taxes (including GST), for which you are responsible. Fees are non-refundable except where required by law. We will give reasonable notice before introducing or changing the fees for your workspace.

5. Acceptable use

You agree not to: (a) store or transmit unlawful, infringing, or harmful content; (b) attempt to access another organization's data or otherwise breach the Service's tenant isolation; (c) probe or test the Service's security, or circumvent its rate limits, without authorisation; (d) use the Service to send spam or to harvest data; or (e) resell the Service to third parties other than your own organization's users. We may suspend or limit workspaces that violate this clause.

6. Customer data, privacy and DPDP

You own the data you and your users enter into the Service ("Customer Data"). We process Customer Data only to provide and support the Service, acting as a data processor on your behalf under the Digital Personal Data Protection Act, 2023. You are the data fiduciary and are responsible for having a lawful basis for the personal data you collect. You may export Customer Data to CSV at any time, and may request erasure of a requester's data or of your entire workspace; see the Privacy Policy for details. We do not sell Customer Data and do not use it to train AI models.

7. Confidentiality

Each party may receive information the other treats as confidential. The receiving party will use such information only to perform under these Terms and will protect it with reasonable care. This does not apply to information that becomes public through no fault of the receiving party, or that is independently developed.

8. Intellectual property

The Service — including its software, design, and content (excluding Customer Data) — is owned by Infinity Automated Solutions Pvt. Ltd. and protected by applicable laws. We grant you a non-exclusive, non-transferable right to use the Service while your subscription is active. You retain all rights in Customer Data and grant us only the limited licence needed to operate the Service for you.

9. Third-party services

The Service relies on third-party infrastructure (for example, managed Postgres hosting and transactional email) and may offer optional integrations, including AI-assisted parsing of files you upload during asset import. Your use of optional integrations may be subject to the relevant third party's terms. We are not responsible for third-party services we do not control.

10. Service availability and support

We aim for high availability but do not guarantee uninterrupted access, and no specific uptime commitment applies during the early-access period. We provide support by email at support@workro.in, and may modify or discontinue features with reasonable notice.

11. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement, to the maximum extent permitted by law.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Our total aggregate liability arising out of these Terms will not exceed the greater of the fees you paid us in the twelve months before the claim, or INR 5,000.

13. Indemnification

You will defend and indemnify us against third-party claims arising from your Customer Data or from your use of the Service in breach of these Terms or applicable law.

14. Suspension and termination

You may stop using the Service and delete your workspace at any time. We may suspend or terminate access for material breach of these Terms, non-payment of applicable fees, or to comply with law. On termination you may export your Customer Data for a reasonable period, after which we may delete it.

15. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-laws rules. The courts of competent jurisdiction in India will have exclusive jurisdiction over any dispute arising out of or relating to the Service.

16. Changes to these terms

We may update these Terms. We will communicate material changes to the workspace Owner by email at least 30 days before they take effect. Continued use after changes take effect constitutes acceptance.

17. Contact

Questions about these Terms? Email support@workro.in.