IT Operations Glossary
What is CSAT (Customer Satisfaction Score)?
A metric measuring how satisfied users are with the support they received, typically on a 1-5 scale.
CSAT (Customer Satisfaction Score): FAQ
What is CSAT (Customer Satisfaction Score)?
A metric measuring how satisfied users are with the support they received, typically on a 1-5 scale.
Why does CSAT (Customer Satisfaction Score) matter for Indian SMEs?
CSAT (Customer Satisfaction Score) shows up in audits, GST or security reviews, and day-to-day IT/facilities work. Clear definitions help teams pick the right process and tool instead of copying enterprise jargon that does not fit a 20–200 person company.
How does workro desk relate to CSAT (Customer Satisfaction Score)?
workro desk combines an internal helpdesk with an equipment service log. Concepts like CSAT (Customer Satisfaction Score) map to tickets, assets, AMC/warranty fields, GST/HSN inventory, or audit-ready exports depending on the term — so the definition stays tied to an operational system of record.
Related terms
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