CSATSurveyUser satisfactionQuality
IT Support User Satisfaction Survey Guide
workro desk team·5 min read·5 March 2027
Survey Design
- Question 1: "How satisfied were you with the support?" (1-5 scale)
- Question 2: "Was your issue resolved?" (Yes/No)
- Question 3: "Any additional feedback?" (Open text, optional)
Timing
Send survey immediately after ticket closure. Response rates drop 50% if delayed by 24 hours.
Action
- Review scores weekly by agent
- Investigate scores below 3
- Celebrate scores above 4.5
- Share trends monthly with team
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