SLA reportingComplianceReportsManagement
IT Support SLA Reporting Guide
workro desk team·5 min read·1 April 2027
SLA Report Structure
- Overall compliance: % tickets resolved within SLA
- By priority: P1-P4 compliance breakdown
- By category: Which categories are struggling
- Trends: Week-over-week, month-over-month
- Breaches: List of breached tickets with root cause
Distribution
- Weekly: IT team standup
- Monthly: Management report
- Quarterly: Business review
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