Template
IT Service Catalog Template
Define what IT services you offer, how to request them, and what to expect.
Purpose
An IT service catalog lists all services your IT team provides, how to request them, and what response times to expect.
Service Categories
- Technical Support: Hardware repair, software installation, password reset
- Access & Security: Account creation, VPN access, security incidents
- Asset Management: New laptop request, asset transfer, disposal
- Procurement: Software purchase, hardware purchase, vendor evaluation
Service Definition
For each service: description, how to request, target resolution time, and who to contact for issues.
Put this into practice with workro desk.