IT Onboarding Checklist

Before Day One (3-5 Business Days Before Start)

• Raise a helpdesk ticket for new hire onboarding with HR name, start date, department, and role.
• Provision laptop — image with standard OS, install required software, apply security policies.
• Create email account and calendar with proper display name and signature.
• Create accounts for essential tools: Slack/Teams, project management, HRMS, and role-specific SaaS platforms.
• Order and configure peripherals: monitor, keyboard, mouse, headset, and docking station.
• Assign office desk / seat location and ensure network port or Wi-Fi access is ready.
• Prepare asset tag and assign the laptop, monitor, and peripherals in the asset registry.

Day One — Morning

• Escort the new hire to their desk and verify all equipment is working.
• Walk through the login process — laptop password, email, Slack, and helpdesk portal.
• Provide a welcome document with IT policies, password manager setup, and emergency contacts.
• Schedule a 30-minute IT orientation session covering security awareness, acceptable use policy, and reporting channels.
• Verify access to all required shared drives, file shares, and repositories.

Day One — Afternoon

• Configure role-specific software: IDE, design tools, CRM, analytics, or accounting software.
• Grant access to internal wikis, knowledge base, and documentation repositories.
• Set up email signatures, calendar sharing, and mailbox rules.
• Add the new hire to relevant distribution lists, Slack channels, and team calendars.
• Demonstrate how to raise an IT support ticket and access the self-service knowledge base.

First Week

• Schedule a day-3 check-in call: "Is everything working? Any issues we missed?"
• Conduct tool-specific training for complex software used by the team.
• Review and adjust permissions based on actual usage patterns.
• Verify the new hire has completed mandatory security awareness training.
• Close the onboarding ticket with a summary of actions taken and asset assignment confirmation.

First Month

• Review the new hire's access list — remove any granted-but-unused permissions.
• Conduct a satisfaction survey on the onboarding experience.
• Schedule 1:1 feedback session with IT and HR to identify process improvements.