IT Reporting for Management

What Management Wants to Know

• Is IT supporting business goals?
• Are we spending wisely?
• What are the risks?
• What do we need to invest in next?

Monthly IT Report Structure

1. Executive summary: 3-5 bullet points (key metrics, major incidents, budget status)
2. Performance metrics: SLA compliance, ticket trends, CSAT
3. Business impact: How IT enabled business outcomes
4. Risks and issues: What needs attention
5. Recommendations: Investments or changes needed

Formatting Tips

• Use charts, not tables
• One page maximum for executive summary
• Focus on trends, not single data points
• Include comparison to targets