IT Disaster Recovery Communication Plan

Communication During Disaster

• Internal: IT team, management, affected departments
• External: Customers, vendors, regulators (if required)
• Media: Only if public-facing incident (rare for SMEs)

Communication Templates

• Initial alert: What happened, impact, estimated recovery time
• Status update: Current status, actions taken, next update time
• Resolution: What happened, root cause, preventive actions

Storage

Print DR contact list and communication templates. Store in: IT room, IT Head's personal phone, IT Head's personal email.