IT Operations Glossary

What is Major Incident?

A high-impact incident — such as a critical outage — that triggers an accelerated response and senior communication.

Related terms

MTBF (Mean Time Between Failures)MTTR (Mean Time To Resolution)MFA (Multi-Factor Authentication)Monthly Recurring Revenue (MRR)Maintenance WindowMDM (Mobile Device Management)

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Article

How to Handle a Data Breach: Step-by-Step Guide

What to do when a data breach happens — immediate response, investigation, notification, and prevention.

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IT Incident Communication Plan

Who to notify, how, and when during IT incidents — communication templates and escalation paths.

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IT Support First Response Templates

Ready-to-use first response templates for common IT support scenarios.

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How to Speed Up IT Support Response

Users waiting hours for IT support? Here is how to dramatically improve response times.

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How to Break IT Silo Operations

IT working in isolation from the business? Here is how to align IT with business goals.

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