Time trackingProductivityMetricsOptimisation
IT Support Time Tracking Best Practices
workro desk team·5 min read·5 June 2027
Why Track Time?
- Accurate MTTR measurement
- Identify time-consuming categories
- Capacity planning data
- Cost per ticket calculation
How to Track
- Auto-track: Timer starts when ticket opens, stops when resolved
- Manual tracking: Agent logs time per action
- Recommended: Auto-track with manual adjustment for pauses
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