DashboardMetricsReportingVisualisation
IT Support Metrics Dashboard Setup
workro desk team·5 min read·15 March 2027
Essential Dashboard Metrics
- Real-time: Open tickets, SLA status, queue depth
- Daily: Tickets created, resolved, SLA compliance
- Weekly: Volume trends, agent performance, CSAT
- Monthly: SLA trends, category breakdown, cost per ticket
Dashboard Tools
- Workro Desk built-in reports
- Google Data Studio (free)
- Power BI (for Microsoft shops)
- Tableau (for larger teams)
Ready to fix faster?