IT Support Language Guidelines

Language Guidelines

• Use: "I will look into this" instead of "I will try"
• Use: "Here is what I found" instead of "It should work"
• Use: "Let me help you" instead of "That is not my area"
• Avoid: Blaming users, other teams, or vendors
• Avoid: Technical jargon without explanation
• Avoid: Promising what you cannot deliver