IT Service Catalog Implementation Guide

Why a Service Catalog?

A service catalog sets clear expectations: what IT provides, how to request it, and what response times to expect. It eliminates ambiguity and reduces ad-hoc requests.

Implementation Steps

1. Inventory services: List everything IT currently does
2. Define each service: Description, request process, SLA
3. Create request workflows: Standardised forms and approvals
4. Publish: Make available to all employees
5. Train: Ensure employees know how to use it

Workro Desk Service Catalog

Workro Desk includes a built-in service catalog with customisable service definitions, request forms, and SLA tracking.