AI-Powered IT Support in 2026

AI in IT Support Today

• Automated ticket classification: AI categorises and prioritises tickets without human intervention
• Chatbots: Handle 30-40% of routine queries (password reset, status check)
• Suggested solutions: AI recommends solutions based on historical data
• Predictive analytics: Predict equipment failures before they happen

Getting Started

Start with AI features in tools you already use. Workro Desk includes AI-powered ticket classification and suggested fixes.