IT Operations Glossary
What is FRT (First Response Time)?
The time between ticket creation and the first human response from the support team.
FRT (First Response Time): FAQ
What is FRT (First Response Time)?
The time between ticket creation and the first human response from the support team.
Why does FRT (First Response Time) matter for Indian SMEs?
FRT (First Response Time) shows up in audits, GST or security reviews, and day-to-day IT/facilities work. Clear definitions help teams pick the right process and tool instead of copying enterprise jargon that does not fit a 20–200 person company.
How does workro desk relate to FRT (First Response Time)?
workro desk combines an internal helpdesk with an equipment service log. Concepts like FRT (First Response Time) map to tickets, assets, AMC/warranty fields, GST/HSN inventory, or audit-ready exports depending on the term — so the definition stays tied to an operational system of record.
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