Asset Health & History
Asset health and maintenance insights
Some machines quietly cost more than they are worth. workro desk turns the repair and downtime data you already capture into asset health scores, MTBF and MTTR, so reliability stops being a gut feeling and starts being a number you can act on.
See each asset’s full repair history, track the hours it spent out of service, and get a clear read on which equipment to keep and which to retire. Because health is built from real helpdesk tickets, the figures reflect what truly happens on your floor.
Asset health scores
Each asset earns a health score from its repair and downtime record, so you can see at a glance which machines are reliable and which keep struggling.
MTBF & MTTR metrics
Track mean time between failures and mean time to repair for each asset, turning scattered breakdowns into numbers you can actually manage and compare.
Repair history
Every fault, fix and replacement part is logged against the asset, giving you the full story behind a machine before you decide how to act on it.
Downtime tracking
Capture how long each asset stayed out of service, so you can quantify lost hours and justify a repair, a service contract or a replacement.
Retire-or-repair insights
Weigh repair frequency and cost against an asset value to spot the machines worth retiring, instead of fixing the same one more expensive time.
Built from real tickets
Health draws on actual helpdesk tickets, so the scores reflect what genuinely happened on the floor rather than a manual guess in a spreadsheet.
Asset Health & History: FAQ
How is the health score calculated?
It draws on each asset’s repair frequency, downtime and ticket history. Because it uses real tickets, the score reflects what genuinely happened, not a manual estimate.
What are MTBF and MTTR?
Mean time between failures and mean time to repair. workro desk tracks both for every asset, so you can compare reliability across all of your equipment.
Can it tell me which machine to retire?
Yes. By weighing repair cost and frequency against an asset value, it highlights equipment that is cheaper to replace than to keep on fixing.
Do I need to log downtime manually?
Downtime builds from ticket activity on each asset, so the more you run your helpdesk inside workro desk, the sharper the health picture gets.
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