IT Support Escalation Scenarios and Scripts

Scenario 1: P1 Server Down

"I am escalating this P1 ticket immediately. The server [name] is down affecting [X] users. I have checked [basic diagnostics]. I need senior intervention to investigate further."

Scenario 2: Recurring Issue

"This is the third time this month this issue has occurred. I have documented the previous instances. I recommend we investigate the root cause rather than continuing to apply temporary fixes."

Scenario 3: Security Incident

"I suspect a security incident. [Description]. I am isolating the affected system and escalating to IT Head immediately per our incident response procedure."