Post-mortemIncident managementRoot causeImprovement
IT Incident Post-Mortem Guide
workro desk team·6 min read·20 January 2027
Why Post-Mortems?
Post-mortems turn incidents into learning opportunities. Without them, the same incidents recur.
Post-Mortem Structure
- Timeline: What happened, when, in what order
- Impact: Who was affected, how long, what was the cost
- Root cause: Why it happened (5 Whys)
- What went well: What worked during the response
- What went wrong: What could be improved
- Action items: Specific, measurable improvements with owners and deadlines
Participants
IT Head, affected team members, and a facilitator. No blame — focus on improvement.
Ready to fix faster?