IT Governance Framework for Small Businesses

Minimum Viable IT Governance

• Access control: RBAC, MFA, quarterly reviews
• Data protection: Encryption, backup, retention
• Incident management: Simple playbook, escalation paths
• Change management: Approval process, documentation
• Vendor management: NDAs, SLAs, risk assessment
• Compliance: Key policies documented and accessible

Governance Metrics

• SLA compliance (target: 95%+)
• Security incidents per quarter
• Policy review completion rate
• Training completion rate