Helpdesk integration
Email-to-Ticket integration
Every workspace gets an inbound address like support+yourteam@workro.in. Anything sent there opens a ticket on its own, and later replies thread back into the same conversation — so support that already happens over email becomes trackable without changing how people write in.
There is nothing to install. Point or forward your support inbox at your workspace address and your helpdesk starts capturing requests with owners, priorities, SLA timers and full history.
What you get
- A dedicated inbound address per workspace (e.g. support+yourteam@workro.in).
- Incoming emails open tickets automatically; replies thread into the same ticket.
- Works by forwarding your existing support inbox — no plugins or mailbox migration.
- Captured tickets get owners, priorities, SLA timers and a full history.
- Pairs with public submit/track links so staff can also raise tickets without email.
Email-to-Ticket: FAQ
Do I need to install anything for email-to-ticket?
No. Each workspace gets an inbound address — forward your support inbox to it and emails start becoming tickets. There are no plugins or mailbox migrations.
Do email replies stay on the same ticket?
Yes. Later replies thread back into the original ticket, so the whole conversation stays in one place with its history intact.
Can staff still raise tickets without email?
Yes. Email-to-ticket works alongside public submit and track links, so staff can raise and follow requests with or without email.
Set up the Email-to-Ticket integration with workro desk — free to start.