How to Fix Poor IT Documentation

IT documentation is outdated or missing? Here is how to build a living documentation culture.

The Problem

  • Documentation exists but nobody reads it
  • Outdated documentation causes more problems than none
  • No one takes ownership of documentation
  • Knowledge walks out the door when people leave

The Solution

  • Assign documentation ownership for each area
  • Make documentation part of every process
  • Review and update documentation quarterly
  • Use documentation as training material for new hires

The Result

Companies with good documentation reduce onboarding time by 50% and single points of failure.

Ready to solve this problem?

Start free — 14 daysAll problems