IT Operations Glossary
What is Key Performance Indicator (KPI)?
A measurable value that indicates how effectively a team or process is achieving its objectives.
Related terms
Read more
Article
How to Document IT Processes Effectively
Create IT process documentation that your team actually follows — templates and best practices.
Read moreArticleOnboarding New Hires: The IT Checklist Every HR Team Needs
First impressions matter. A smooth IT onboarding sets the tone for a new hire. Here is the checklist that ensures nothing falls through the cracks.
Read moreArticleHelpdesk Metrics Every Manager Should Track
The essential helpdesk KPIs that tell you whether your IT support team is performing well — and where to improve.
Read moreProblemHow to Fix Employee Onboarding Mess
New hire without a laptop on day one? Here is how to fix IT onboarding forever.
Read moreProblemHow to Close Offboarding Security Gaps
Former employee still has access to your systems? Here is how to prevent it.
Read morePut Key Performance Indicator into practice with workro desk.